Privacy policy
This Privacy Policy describes how fahertybrandhx.shop collects, uses, discloses, retains, and otherwise processes personal information when individuals visit our website, make purchases, communicate with us, or otherwise use our online services.
We process personal information in accordance with applicable data-protection requirements, including the General Data Protection Regulation where applicable.
The GDPR requires information concerning personal-data processing to be provided in a concise, transparent, intelligible, and accessible form.
1. Contact
For privacy questions or requests relating to personal information, contact:
fahertybrandhx.shop
Email: info@fahertybrandhx.shop
For purposes of this Privacy Policy, fahertybrandhx.shop acts as a controller where it determines the purposes and means of processing personal information.
2. Personal Information We May Collect
Depending on how you interact with our store, we may process categories of information including:
Identity Information
Such as:
- Name;
- Account information;
- Customer identifiers; and
- Order identifiers.
Contact Information
Such as:
- Email address;
- Telephone number where provided;
- Billing information; and
- Shipping information.
Order Information
Such as:
- Products purchased;
- Product variants;
- Order value;
- Transaction history;
- Return information;
- Refund information; and
- Customer-service records.
Payment-Related Information
Payment information may be collected and processed by payment providers used through our ecommerce platform.
We generally do not need to receive complete payment-card credentials directly through ordinary customer-service communications.
Customers should never email us full payment card numbers, card security codes, banking passwords, or account passwords.
Device and Technical Information
When you use our website, technical information may be processed, including:
- IP address;
- Browser information;
- Device information;
- Operating system;
- Website interactions;
- Session information;
- Cookie identifiers; and
- Security or fraud-prevention information.
Communications
If you contact us, we may process the contents of your communication and information reasonably necessary to respond.
3. How We Collect Information
Personal information may be obtained:
- Directly from you;
- Through checkout;
- Through your use of our website;
- Through cookies or similar technologies;
- From service providers supporting store operation;
- From payment providers;
- From shipping or fulfilment providers; and
- From fraud-prevention or security services.
4. Why We Process Personal Information
We may process personal information for purposes including:
- Processing orders;
- Receiving payments;
- Providing order confirmations;
- Arranging fulfilment and delivery;
- Managing returns and refunds;
- Providing customer support;
- Preventing fraud and misuse;
- Maintaining account and website security;
- Complying with legal obligations;
- Maintaining transaction records;
- Improving website functionality;
- Measuring service performance;
- Communicating service information;
- Providing marketing communications where legally permitted; and
- Establishing, exercising, or defending legal claims.
5. Legal Bases
Where the GDPR applies, processing may rely on one or more legal bases depending on the circumstances.
These may include:
Performance of a Contract
We may process information when necessary to process and fulfil an order or take steps requested by you before entering a contract.
Legal Obligations
Information may be processed when necessary to comply with tax, accounting, consumer-protection, regulatory, or other legal requirements.
Legitimate Interests
We may process information where necessary for legitimate business interests, provided those interests are not overridden by applicable rights and interests of the individual.
Examples may include:
- Fraud prevention;
- Website security;
- Customer-service administration;
- Internal business management; and
- Protection of legal rights.
Consent
Where applicable law requires consent, we may rely on consent for activities such as certain marketing communications, analytics technologies, or advertising technologies.
Where processing is based on consent, consent may generally be withdrawn for the future in accordance with applicable law.
6. Shopify
Our online store uses Shopify technology.
Shopify may process information in connection with the operation, hosting, security, checkout, and other ecommerce functionality of the store.
Shopify provides merchants with tools designed to help them address GDPR obligations, although merchants remain responsible for understanding and complying with their own obligations.
7. Service Providers
We may use third-party service providers to perform functions necessary to operate our online store.
These can include providers supporting:
- Website hosting;
- Ecommerce functionality;
- Payment processing;
- Order fulfilment;
- Shipping;
- Customer support;
- Fraud prevention;
- Security;
- Analytics;
- Advertising;
- Email communications; and
- Technical infrastructure.
Service providers may receive information reasonably necessary to perform their services.
8. Payments
Payments may be processed by third-party payment providers.
The payment methods available to a customer can vary depending on location, checkout configuration, and provider availability.
Payment providers may process information in accordance with their own legal obligations and privacy practices.
9. Shipping and Fulfilment
Information necessary to deliver an order may be shared with fulfilment providers, warehouses, carriers, logistics providers, or other parties involved in delivering the customer's purchase.
This information may include:
- Customer name;
- Delivery address;
- Contact information;
- Order information; and
- Shipment information.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies necessary for functionality, security, checkout, preferences, analytics, and other permitted purposes.
Where applicable law requires consent before non-essential technologies are used, such technologies should be controlled through appropriate consent mechanisms.
Users may also be able to control certain cookies through their browser settings.
Disabling necessary cookies may affect website functionality.
11. Marketing
Where legally permitted, we may use contact information to provide marketing communications.
Where consent is required, marketing communications will be sent on the basis of the appropriate consent.
Customers may withdraw from marketing communications using an unsubscribe function where provided or by contacting:
Withdrawal from marketing communications does not prevent us from sending transactional communications necessary for an existing order or customer-service matter.
12. International Data Transfers
Because ecommerce services and service providers can operate internationally, personal information may be processed outside the customer's country.
Where GDPR requirements apply to transfers of personal data outside the European Economic Area, appropriate transfer mechanisms or safeguards will be used where required, such as an applicable adequacy decision, contractual safeguards, or another lawful transfer mechanism.
13. Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, tax, fraud-prevention, dispute-resolution, and recordkeeping requirements.
Different categories of information may be subject to different retention periods.
When information is no longer required, it may be deleted, anonymised, or otherwise handled in accordance with applicable requirements.
14. Security
We take reasonable organisational and technical measures intended to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.
No internet transmission or electronic storage method can be guaranteed to be completely secure.
Customers should protect their account credentials and avoid transmitting passwords or complete payment credentials through ordinary email.
15. Your GDPR Rights
Subject to applicable conditions, limitations, and exemptions, individuals may have rights including:
- The right of access;
- The right to correction;
- The right to erasure;
- The right to restriction of processing;
- The right to object to certain processing;
- The right to data portability;
- The right to withdraw consent where processing is based on consent; and
- Rights relating to certain automated decision-making.
The GDPR establishes these rights in Articles 15–22.
Requests may be sent to:
We may need to verify identity before completing a request.
16. Complaints
Where the GDPR applies, individuals may have the right to lodge a complaint with the competent data-protection supervisory authority.
We encourage customers to contact us first if they have a privacy concern so that we can review the issue.
17. Children
Our store is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law.
Where we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps consistent with applicable legal requirements.
18. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the independent privacy practices of third parties.
Customers should review the privacy information of any external website before providing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes to our services, processing activities, technology, or legal obligations.
The current version published on fahertybrandhx.shop will apply from its stated update date.
20. Contact Us
For privacy enquiries or requests:
fahertybrandhx.shop
Email: info@fahertybrandhx.shop
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