Shipping policy
This Shipping Policy explains how orders placed through fahertybrandhx.shop are processed, shipped, and delivered.
Our standard shipping terms are simple:
Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days
Shopify allows German merchants to publish shipping policies and can surface shipping-policy links on product pages when configured in the Shopify admin.
1. Free Standard Shipping
We provide free standard shipping on all orders placed through fahertybrandhx.shop.
There is no minimum purchase amount required for our standard free-shipping service unless a different condition is expressly displayed before the customer completes an order.
Customers will not ordinarily be charged a separate standard-shipping fee.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
This is the normal estimated timeframe for an order to reach the customer under ordinary delivery conditions.
Delivery estimates are not guarantees where delays result from circumstances outside our reasonable control.
Mandatory legal rights concerning delivery are not affected by this estimate.
3. Order Processing
After an order is submitted, it may need to undergo processing before shipment.
Processing can include:
- Payment verification;
- Fraud-prevention checks;
- Product allocation;
- Order preparation;
- Packaging;
- Shipping-label preparation; and
- Transfer to the relevant carrier.
Customers may receive order and shipping communications electronically.
4. Order Confirmation
After placing an order, customers should review the order confirmation carefully.
In particular, please verify:
- Name;
- Email address;
- Products ordered;
- Product variations;
- Quantities; and
- Delivery address.
If you notice an error, contact us promptly:
5. Shipping Address
Customers are responsible for providing complete and accurate shipping information.
A shipping address should contain all information reasonably required for successful delivery.
Incorrect or incomplete addresses may cause:
- Delivery delays;
- Failed delivery attempts;
- Return to sender; or
- Additional carrier processing.
Contact us immediately if you identify an address error.
We will attempt to make a correction where possible, but changes cannot be guaranteed once fulfilment or shipment has begun.
6. Shipping Confirmation
When shipment information becomes available, customers may receive a shipping confirmation or tracking information.
The availability and detail of tracking information can vary depending on the shipping carrier and service used.
7. Tracking Information
Where tracking is provided, customers should allow reasonable time for tracking information to become active after a shipping notification is issued.
Carrier systems may require additional time to register a parcel.
A temporary lack of tracking movement does not necessarily mean that the parcel is lost.
8. Delivery Delays
Although most orders should arrive within the estimated delivery period, circumstances can occasionally cause delays.
Possible causes include:
- Carrier congestion;
- Severe weather;
- Transportation disruptions;
- Customs procedures where applicable;
- Public holidays;
- Peak shopping periods;
- Local delivery restrictions;
- Incorrect address information;
- Security inspections; or
- Events outside our reasonable control.
If your order is materially delayed, contact:
9. Customs and Cross-Border Shipments
Some orders may involve cross-border transportation.
Where customs procedures apply, parcels can be subject to inspection or processing by relevant authorities.
Such procedures may affect delivery times.
Any taxes, customs obligations, or similar mandatory amounts associated with an international transaction will be handled in accordance with the applicable checkout information and governing law.
10. Failed Delivery
A delivery may fail where:
- The address is incorrect;
- The address is incomplete;
- The recipient cannot be located;
- Delivery is refused;
- Required delivery arrangements are not completed; or
- The carrier cannot safely complete delivery.
If a parcel is returned after a failed delivery, contact us so that we can review the circumstances.
11. Returned-to-Sender Parcels
If a package is returned to us or our fulfilment provider, we will review the reason for the return.
Depending on the circumstances, available options may include reshipment, cancellation, or refund as required by applicable law.
Where a return resulted from an error for which the customer is responsible, any legally permissible additional cost will be handled appropriately and transparently.
12. Lost Parcels
If tracking information indicates a delivery problem or your parcel has not arrived within a reasonable period, please contact:
Provide:
- Your order number;
- Name;
- Delivery address; and
- Relevant tracking information.
We may need to investigate the shipment with the applicable carrier.
Where the seller bears legal responsibility for delivery, this policy does not transfer that responsibility improperly to the customer.
13. Damaged Parcels
If a parcel arrives visibly damaged, photograph the external packaging before disposing of it where reasonably possible.
If the product itself is damaged, contact:
Please provide your order number, a description of the damage, and relevant photographs.
Your rights concerning damaged or defective goods are described further in our Return and Refund Policy.
14. Incorrect Items
If an order contains an incorrect item, contact our customer service team.
Please provide:
- Your order number;
- The product ordered;
- The product received; and
- Photographs where reasonably useful.
We will review the issue and provide an appropriate solution in accordance with applicable rights.
15. Missing Items
If only part of an order arrives, please first check whether multiple shipment notifications have been issued.
Some orders may be delivered in more than one parcel.
If an item remains missing, contact:
16. Multiple Packages
Products within the same order may occasionally be shipped separately because of fulfilment, warehouse, logistics, or carrier arrangements.
If this occurs, parcels may arrive on different days.
Separate shipment does not result in an additional standard-shipping fee because our standard shipping remains free.
17. Delivery Confirmation
Carrier tracking may indicate when a shipment has been delivered.
If tracking shows delivery but you cannot locate the package, check reasonably available delivery locations and contact us if the parcel remains missing.
We may investigate the matter with the applicable carrier.
18. Cancellation Before Shipment
If you wish to cancel an order before shipment, contact:
We will attempt to assist.
Because fulfilment can begin quickly, cancellation before dispatch is not guaranteed.
Applicable statutory withdrawal rights remain unaffected.
19. Right of Withdrawal After Delivery
Delivery does not remove any applicable statutory withdrawal right.
Qualifying German consumers generally have a 14-day statutory withdrawal period under applicable distance-selling rules.
Please review our Return and Refund Policy for full information.
20. Contact
For shipping, delivery, tracking, missing-parcel, or damaged-delivery enquiries:
fahertybrandhx.shop
Email: info@fahertybrandhx.shop
Please include your order number whenever contacting us about an existing shipment.
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