Terms of service
These Terms of Service govern access to and use of fahertybrandhx.shop and purchases made through the website.
By accessing the website or placing an order, you agree to comply with these Terms of Service to the extent permitted by applicable law.
Nothing in these Terms excludes or restricts mandatory consumer rights that cannot legally be excluded.
1. Online Store
fahertybrandhx.shop operates as an online retail store.
Through the website, customers may browse products, review product information, select products, submit orders, make payments using available payment methods, and contact customer support.
2. Eligibility
You must have the legal capacity necessary under applicable law to enter into a binding purchase contract.
If you are acting for another individual or organisation, you confirm that you have the necessary authority to do so.
3. Product Information
We make reasonable efforts to provide useful and accurate product information.
Product pages may include:
- Descriptions;
- Images;
- Prices;
- Sizes;
- Colours;
- Materials;
- Features;
- Specifications; and
- Availability.
Customers are responsible for reviewing the relevant product information before submitting an order.
Visual presentation may vary depending on screen technology, photography, lighting, and manufacturing variations.
4. Prices
Prices are displayed through the website.
The price applicable to an order is the price shown through the relevant checkout process, subject to correction of obvious errors where legally permitted.
Where applicable taxes or mandatory charges are relevant, they will be handled according to applicable law and checkout information.
5. Orders
Submitting an order constitutes the customer's request to purchase the selected products.
We may send an electronic acknowledgement after the order is submitted.
The detailed point at which a legally binding contract is formed depends on the applicable checkout process and mandatory legal requirements.
6. Order Review
Orders may be reviewed for legitimate reasons including:
- Product availability;
- Payment authorisation;
- Fraud prevention;
- Security;
- Delivery restrictions;
- Obvious pricing or technical errors; or
- Suspected misuse.
Where an order cannot lawfully or reasonably be fulfilled, we may cancel the affected order and refund payments that must be returned.
7. Payment
Customers must provide valid payment information using one of the payment methods made available during checkout.
Payment processing may be performed by third-party payment providers.
Customers must not use payment information without authorisation.
8. Free Standard Shipping
All orders qualify for free standard shipping under our standard shipping policy.
The estimated delivery timeframe is generally 15–20 days.
Full delivery information is provided in our Shipping Policy.
9. Delivery Information
Customers are responsible for providing accurate and complete delivery details.
Incorrect information may cause delays, failed delivery, or return of a parcel.
If you discover an error after placing an order, contact:
We will attempt to assist, but changes cannot be guaranteed after processing or dispatch has begun.
10. Delivery Delays
Estimated delivery times are not intended to remove any mandatory legal right concerning delivery.
Delays may occur because of circumstances such as carrier disruptions, customs procedures, weather, transportation interruptions, peak-volume periods, or incorrect address information.
If a delivery issue occurs, contact:
11. Consumer Withdrawal Rights
Qualifying consumers may have a statutory withdrawal right in relation to distance purchases.
German law generally provides a 14-day withdrawal period for qualifying distance contracts.
Detailed information is contained in our Return and Refund Policy.
12. Electronic Withdrawal Function
Where required by German law, an electronic withdrawal function must be provided through the applicable online interface.
Since 19 June 2026, §356a BGB requires qualifying online distance-contract interfaces to enable consumers to submit a withdrawal electronically through a clearly labelled process.
13. Returns and Refunds
Returns, withdrawals, refunds, damaged products, defective products, and incorrect products are governed by our Return and Refund Policy and mandatory consumer law.
Nothing in these Terms overrides mandatory statutory remedies.
14. Defective or Non-Conforming Goods
Customers retain mandatory legal rights where goods are defective, incorrectly supplied, not as described, or otherwise fail to conform to applicable legal requirements.
Any contractual limitation contained in these Terms applies only to the extent permitted by law.
15. Intellectual Property
Unless otherwise stated, content made available through fahertybrandhx.shop, including website layout, written material, graphics, logos, photographs, and other content, may be protected by intellectual-property rights belonging to us or relevant licensors.
Users must not reproduce, distribute, commercially exploit, modify, or republish protected material without appropriate authorisation, except where legally permitted.
16. Acceptable Use
You must not use fahertybrandhx.shop to:
- Commit unlawful acts;
- Submit fraudulent orders;
- Interfere with website security;
- Attempt unauthorised access;
- Introduce malicious software;
- Scrape or exploit the website unlawfully;
- Misrepresent your identity;
- Abuse payment mechanisms; or
- Infringe the rights of another person.
17. Website Availability
We aim to maintain website availability but cannot guarantee uninterrupted access at all times.
Maintenance, technical failures, security incidents, network disruption, or events outside our reasonable control may temporarily affect availability.
18. Third-Party Services
The store may rely on third parties such as:
- Shopify;
- Payment processors;
- Shipping providers;
- Fulfilment providers;
- Analytics providers; and
- Technical service providers.
Third-party services may also be governed by their own terms.
19. External Links
The website may contain links to third-party websites.
A link does not necessarily constitute endorsement.
We are not responsible for third-party content or services except to the extent responsibility cannot legally be excluded.
20. Liability
Nothing in these Terms excludes or limits liability where exclusion or limitation would be prohibited by law.
In particular, nothing is intended to remove mandatory consumer remedies or liability that cannot legally be excluded.
To the extent legally permissible, we are not responsible for losses resulting solely from circumstances outside our reasonable control or from misuse of the website by the customer.
21. Force Majeure and Events Outside Our Control
Performance may be affected by events outside reasonable control, such as:
- Natural disasters;
- Severe weather;
- Transportation interruptions;
- Government restrictions;
- Carrier disruptions;
- Widespread network failures;
- Labour disruptions; or
- Other exceptional events.
This section does not remove rights that consumers have under mandatory law.
22. Privacy
Personal information is processed in accordance with our Privacy Policy and applicable data-protection requirements.
23. Changes to These Terms
We may revise these Terms of Service where reasonably necessary because of changes to our services, operations, technology, or legal requirements.
Changes will not improperly remove rights already acquired under an existing consumer contract.
The current published version will apply to subsequent website use and transactions as legally appropriate.
24. Severability
If a provision of these Terms is held invalid or unenforceable, the remaining provisions remain effective to the extent legally possible.
25. No Waiver
Failure to enforce a contractual provision immediately does not necessarily constitute a waiver of that provision or related rights.
26. Applicable Law
These Terms are subject to applicable law.
Where the customer is a consumer, nothing in these Terms deprives the customer of mandatory consumer protections available under the law that must apply to the transaction.
27. Customer Service
For questions concerning these Terms, orders, products, returns, refunds, or our website, contact:
fahertybrandhx.shop
Email: info@fahertybrandhx.shop
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